Who we are
Tranwallet is a smartphone app published by Tranwall Limited. Tranwallet operates in partnership with participating payment card issuers, typically financial institutions such as banks or credit providers.
Tranwallet operates as a front-end to these financial institutions, with the majority of collected data being by the financial institutions and stored on their servers. You MUST already have a pre-existing relationship with one of these financial institutions in order to activate you card in our app. Your relationship with any financial institution is direct and any data held by the partner would be subject to your relationship with them.
Personal data that we collect and why
We collect your mobile number and card number using a form in the app. We require this data to verify that you are pre-authorised by your financial institution to activate your card from this mobile number.
We collect an app specific identifier from your mobile device that allows us to send notifications to your app from your financial institution.
We collect location data using the app. This data is used to automate foreign travel permissions and verify proximity to the merchant, to help the bank approve transactions with increased confidence.
We collect usage information such as which functions are used and how long processing takes, in a way that does not identify you personally, but allows us to understand how our app is used and make improvements to the experience.
How we protect this data
We do not store your complete card number. After activation, we retain only the first and last parts of this number for display purposes.
The servers that store personal data are at your financial institution. The storage of data takes place in accordance to mandated industry standards and certifications.
Data sent between the app and server is protected using SSL and industry standard encryption.
Disclosure to third parties
The only third party to whom your personal data is disclosed is your financial institution.
Your relationship with your financial institution will govern your ability to retrieve or request for data to be removed from the servers.
Personal data stored on your device will be fully removed from the device when you uninstall the app.
How to contact us
You are welcome to contact Tranwallet Support at firstname.lastname@example.org.
There have been no changes to this policy since it was first published.